Answer ID 234


How do I transfer a domain name to another registrar?



Note: if you need to change the DNS servers, change the email, or switch the website, this can be done without transferring the domain to a new registrar. For information about making these changes, you can refer to these articles: 

  • "Email: Add, View, or Edit MX records"
  • "How to change domain nameservers (DNS)"
  • "DNS - Change Host Records - Forward, Redirect or Point Your Domain/Sub-Domain" 


Also, please let us know if you have any questions. We're always glad to help!


Transfer Requirements (steps to do on our site before you initiate the transfer)

  • Unlock the domain by disabling Registrar-Lock. See article "How to enable or disable Registrar-Lock"
  • Verify that the registrant and administrative contacts on the domain are current and valid.  See article "How to update WHOIS"
  • Although not entirely necessary, it is good to disable auto-renew for the domain, because If your domain auto renews while in pending transfer status, the transfer will be cancelled. See article  "Enable/Disable Auto Renew for Domains"
  • Email the authorization (EPP) code to yourself.
    • To email the EPP key to yourself, please do the following:
      • Login to your account
      • Select the menu option "Domain - My Domains".
      • Click on the link for the domain name.
      • Click on "General Settings - Edit".
      • Click the link, "Send EPP key to registrant email".
      • On this same page, you can disable the registrar lock, and disable auto-renew.

Note: You may also want to disable ID Protect if it's enabled, as this will make the transfer process easier. See article "Enable/Disable ID protect for a domain".


Transfer Steps (initiating the transfer at the NEW registrar)

  • Once you have disabled the registrar lock and obtained the EPP/authorization key from our site, you will need to submit the transfer order by inputting the EPP/authorization key at your NEW registrar.
  • Once the transfer is submitted at the new registrar, a transfer verification email (from the new registrar) will be sent to the registrant contact email address for the domain. In some instances, nothing needs to be done with the verification email to have the transfer go through, but sometimes the transfer needs to be actively verified via the email.
  • No further action is required by you or by us to transfer the domain away.  After the new registrar obtains the transfer approval from the listed registrant and/or administrative domain contacts via the verification email, the new registrar then submits the transfer request to us through the registry. There is a five day waiting period that begins once the Registrar of Record has been notified of the transfer request by the registry.  This typically occurs within 12-24 hours after the transfer has been approved by you or your client. There is no way for us to "push" a domain to another registrar other than via the transfer process




Transfer restrictions


There is a transfer lock on a domain for 60 days after it has been registered, transferred, or there is a change of registrant. This is a policy for all domains and registrars as outlined by ICANN:


Note: ICANN does allow current registrants to opt-out of the 60-day transfer-lock period for domains transferred to new registrants.


For information on transfer restrictions, please see the articles:
  • "Reasons a transfer could be rejected"
  • "Changes to the domain transfer policy - effective December 2016"


Additional information
  • If your domain expired and you renewed it with us during the expiration grace period, you will want to wait until 46 days after the expiration date to transfer your domain to avoid losing one year of registration.  Please see this article for further details: "Transfers - extra year missing after transfer completed"
  • If your domain auto renews while in Pending Transfer status, the transfer will be cancelled. Therefore it is recommended that the auto-renewal setting be disabled prior to transfer. Please see article: "Enable/Disable Auto Renew for Domains"
  • if you need to change the DNS servers, change the email, or switch the website, this can be done without transferring the domain to a new registrar. For information about making these changes, you can refer to these articles: 
    • "Email: Add, View, or Edit MX records"
    • "How to change domain nameservers (DNS)"
    • "DNS - Change Host Records - Forward, Redirect or Point Your Domain/Sub-Domain" .

  • Our DNS services are provided at no cost while your domain is registered with us. If your domain is utilizing our DNS services, and is transferred away to another registrar, you would need to purchase DNS hosting.  Your domain will not continue to resolve to our name servers once it has been transferred away from the eNom credential and marked as transferred away within our database
  • For information on transfer time-frames, please see the article, "Domain Transfers - Time Frame for Completion".



Also, please let us know if you have any questions. We're always glad to help!