Answer ID 234


How do I transfer a domain name to another registrar?



Note: if you need to change the DNS servers, change the email, or switch the website, this can be done without transferring the domain to a new registrar. For information about making these changes, you can refer to these articles: 

  • "Email: Add, View, or Edit MX records"
  • "How to change domain nameservers (DNS)"
  • "DNS - Change Host Records - Forward, Redirect or Point Your Domain/Sub-Domain" 


Also, please let us know if you have any questions. We're always glad to help!


Transfer Requirements (steps to do on our site before you initiate the transfer)

Necessary steps 

  • Unlock the domain by disabling Registrar-Lock. See article "How to enable or disable Registrar-Lock"
  • Email the authorization (EPP) code to yourself (is sent to the domain registrant contact email address).
    • To email the EPP key to yourself, please do the following:
      • Login to your account
      • Select the menu option "Domain - My Domains".
      • Click on the link for the domain name.
      • Click on "General Settings - Edit".
      • Click the link, "Send EPP key to registrant email".
      • On this same page, you can disable the registrar lock, and disable auto-renew.
  • Make sure you don't activate the 60 day transfer lock on the domain before transfer. If you don't change any account or domain contact information up to 60 days before transfer, you don't have to worry about this lock. 60 day locks are imposed as a security policy from ICANN, when a domain is registered, or the domain contact information (First Name, Last Name, or Email Address) is changed. You are able to opt out of this 60 day transfer lock via a checkbox, when making changes to the domain contact information. You can also set your account defaults to disable the 60 day transfer lock for new registrations and/or domain contact changes - See article "Enable / Disable 60 day transfer lock for contact information changes". Keep in mind that if your domain contact information is set to "Use My Account Settings", then a change to the account information, will change the domain information also, which would trigger the 60 day lock. The "Use My Account Settings" option is not notated in the account after it is enabled, so to be sure that an account contact change won't trigger the 60 day lock, you can disable the 60 day lock on your account defaults before an account change is made.


Good things to consider doing ↓

  • It is always good to have up-to-date domain registrant and administrative contact information.  If you need to change the domain contact information before transfer, please disable the 60 day transfer lock as described above, so that the domain can be transferred. See articles "how to change the domain WHOIS contact information"  and "Enable / Disable 60 day transfer lock for contact information changes".
  • It is good to disable auto-renew for the domain, because If your domain auto-renews while in pending transfer status, the transfer will be cancelled. See article  "Enable/Disable Auto Renew for Domains"

Transfer Steps (initiating the transfer at the NEW registrar)


  • Once you have disabled the registrar lock and obtained the EPP/authorization key from our site, you will need to submit the transfer order by inputting the EPP/authorization key at your NEW registrar.
  • No further action is required by you or by us to transfer the domain away.  The new registrar will submit the transfer request to the registry. There is a five day waiting period that begins once the Registrar of Record has been notified of the transfer request by the registry.  This typically occurs within 12-24 hours after the transfer has been approved by you or your client. There is no way for us to "push" a domain to another registrar other than via the transfer process

Note: With the new GDPR policy (See article: New GDPR Privacy Policy (May 25th, 2018)), public WHOIS domain contact information will not be available anymore. Therefore, a transfer verification email (form of authorization, or FOA) email is not required during the transfer process anymore. The new registrar can now submit the transfer request immediately after receiving the EPP key. More information on the transfer policy change with the GDPR can be found here: https://www.enom.com/blog/changes-to-the-domain-transfer-process/



Transfer restrictions


There is a transfer lock on a domain for 60 days after it has been registered, transferred, or there is a change of registrant (changing of domain contact information). This is a policy for all domains and registrars as outlined by ICANN:


Note: ICANN does allow current registrants to opt-out of the 60-day transfer-lock period for domains transferred to new registrants.


For information on transfer restrictions, please see the articles:
  • "Reasons a transfer could be rejected"
  • "Change registrant info - 60 day lock - (effective December 2016)"



Additional information
  • If your domain was recently renewed, you will want to wait until 46 days after the expiration date to transfer your domain to avoid losing one year of registration.  Please see this article for further details: "Transfers - extra year missing after transfer completed"
  • If your domain auto renews while in Pending Transfer status, the transfer will be cancelled. Therefore it is recommended that the auto-renewal setting be disabled prior to transfer. Please see article: "Enable/Disable Auto Renew for Domains"
  • if you need to change the DNS servers, change the email, or switch the website, this can be done without transferring the domain to a new registrar. For information about making these changes, you can refer to these articles: 
    • "Email: Add, View, or Edit MX records"
    • "How to change domain nameservers (DNS)"
    • "DNS - Change Host Records - Forward, Redirect or Point Your Domain/Sub-Domain" .

  • Our DNS services are provided at no cost while your domain is registered with us. If your domain is utilizing our DNS services, and is transferred away to another registrar, you would need to purchase DNS hosting.  Your domain will not continue to resolve to our name servers once it has been transferred away from the eNom credential and marked as transferred away within our database
  • For information on transfer time-frames, please see the article, "Domain Transfers - Time Frame for Completion".



Also, please let us know if you have any questions. We're always glad to help!