What are the possible reasons why a transfer could be rejected?
Registries will not allow the transfer of domains with the following statuses:
- clientTransferProhibited (Registrar-Lock)
- serverTransferProhibited (Registry-Lock)
The Registrar of Record may deny a transfer request only in the following specific instances:
- Evidence of fraud
- UDRP action
- Court order by a court of competent jurisdiction
- Reasonable dispute over the identity of the Registered Name Holder or Administrative Contact
- No payment for previous registration period (including credit card charge-backs) if the domain name is past its expiration date or for previous or current registration periods if the domain name has not yet expired. In all such cases, however, the domain name must be put into "Registrar Hold" status by the Registrar of Record prior to the denial of transfer.
- Express written objection to the transfer from the Transfer Contact. (e.g. - email, fax, paper document or other processes by which the Transfer Contact has expressly and voluntarily objected through opt-in means)
- A domain name was already in “lock status” provided that the Registrar provides a readily accessible and reasonable means for the Registered Name Holder to remove the lock status.
- The transfer was requested within 60 days of the creation date as shown in the registry Whois record for the domain name.
- A domain name is within 60 days (or a lesser period to be determined) after being transferred (apart from being transferred back to the original Registrar in cases where both Registrars so agree and/or where a decision in the dispute resolution process so directs). "Transferred" shall only mean that an inter-registrar transfer has occurred in accordance with the procedures of this policy.
Instances when the requested change of Registrar may not be denied include, but are not limited to:
- Nonpayment for a pending or future registration period
- No response from the Registered Name Holder or Administrative Contact.
- Domain name in Registrar Lock Status, unless the Registered Name Holder is provided with the reasonable opportunity and ability to unlock the domain name prior to the Transfer Request.
- Domain name registration period time constraints, other than during the first 60 days of initial registration or during the first 60 days after a registrar transfer.
- General payment defaults between Registrar and business partners / affiliates in cases where the Registered Name Holder for the domain in question has paid for the registration.
For a transfer into our system that was rejected by the Registrar of Record, please contact that registrar. We do not have access to the reason(s) the current registrar has rejected your transfer request. We do not charge for failed or canceled transfer requests.
For transfers between accounts on our system, please see the article, "Transfers - How to Push or Move Domains to Other Accounts with us".
For further information, please see the article, "ICANN Domain Transfer Policy".
Note: If a domain expires before the transfer has completed, it will depend on the policies of the old registrar, whether the transfer will be completed. The transfer should still go through if there is a grace period after expiration at the old registrar, where the domain stays in your account for a period of time after it expires (We do have such a grace period, which lasts approximately 30 days after expiration, during which your domain will stay in the account). If the domain is deleted from the account at the old registrar during the transfer process, the transfer can not proceed.