Answer ID: 19


Do you list my contact information publicly on my domain?  How can I change the WHOIS on my domain?


*Related HelpDesk article: How to Change Account Information

 

When you first register a domain name, the pre-selected contact information for each of the four contact types (Registrant, Administrative, Auxiliary Billing, and Technical) is Account Billing.  ICANN requires that valid WHOIS contact information be made available to the public.  By default, your Account Billing information is used for all contacts on the public WHOIS record.  


If the registry supports it, you may purchase ID Protect to shield your contact information. Please see the article, "How to Purchase ID Protect" for instructions.



How to Change Domain WHOIS Contact Information:


When logged in and at the main account overview ("My Account - Overview" at the top), you can change the domain contact information by going to "Registered Domains", then clicking on your domain. This takes you to the domain settings. From there you can go to "WHOIS Contact Information - Edit" to change the domain contact information.


At the domain contact information page, you can choose "Use my Account Settings" or use a "custom contact" for the domain contact information for the Registrant, Administrative, Auxiliary Billing, and Technical contacts. If you use the account settings, whenever you make a change to the account contact information (WHOIS account email address), it will automatically update the domain WHOIS contact information. 


You can choose to enable or disable the 60 day transfer lock before you save the changes.


Then click "Save Changes" at the bottom.



Note: When you change the registrant contact information of a domain, it triggers a verification email that is sent to both the new and old email address. The changes need to be verified within 6 days in order for the change to go through. To see more information about the contact verification process, please refer to this article: "Domains: ICANN / RAA domain contact verification..."


Note: When changing the contact information for multiple domains at one time, a verification email is sent for each. So, if you updated 10 domains, you would receive 10 contact verification emails. However, if identical contact information is supplied for the domains, verifying a single domain will verify all domains with the same contact details.


Note: Automatic RAA verificaton emails are sent out from info2@enom.com. Manually sent verification emails are sent from customercare@enom.com


Note: To change the ACCOUNT contact information, from the main account overview, go to "Contact Settings". For more information on how to change the account information, you can refer to this article, "Account: How to Change Account Information". Changes to the "WHOIS account email address" in the account settings will be reflected in the WHOIS for a domain when using the account contact settings. The "account email address" in the accounts settings will be used to contact you about your account.  It will also be used to send reminder messages about domain renewals and expirations.