Domains: Enable/Disable Auto-Renew for Domains

Modified on Sun, 21 Apr 2024 at 06:32 PM

Answer ID 50

How can I add or remove the Auto-Renew feature on domains?

When you register a domain, you have the option to set the Auto-Renew feature on or off.  You also have the ability to turn this feature on or off at any time for specific domains or even for a group of domains.

You can quickly see the Auto-Renew setting on any domain in your account using your domain list.

Jump to section: ⇓ What happens when Auto-renew is turned on? ⇓

Note, if you have an ID Protect package for your domain: Domain registrations and ID Protect packages are handled separately on the account, and need to be managed separately. If you change the auto renew setting for a domain registration according to the details below, you will also need to separately change the auto-renew setting for the ID Protect package connected to the domain, using the details in the HelpDesk article: Manage ID Protect For A Domain.


Change Auto-Renew setting for one domain at a time:

If you have more than one domain in your account, you will see a list view, where you will be able to see the auto-renew setting for each domain.  

You can modify the Auto-renew setting per domain by doing the following:

  • Login to your account.
  • From the menu, select "Domains > My Domains".
  • Click on the domain name
  • In the "Manage Domain" drop-down menu, click "General Settings"
  • Check the box to enable or disable auto-renew for the domain
  • Click "Save"

Change Auto-Renew setting for multiple domains at a time:

If you have more than one domain in your account, you will see a list view, where you will be able to see the auto-renew setting for each domain:

  • Login to your account.
    From the menu, select "Domains > My Domains".
  • Check-mark the domains you would like to change
  • In the bottom drop-down menu, select "Bulk Edit selected"
  • Click "Go"
  • In the "Setting" drop-down menu, click "Auto-Renew"
  • Next to "Source", click "Enter Settings Manually"
  • Choose "Enable" or "Disable"
  • Click "Review Bulk Edit Request"
  • Click "Submit Bulk Edit Request"

If turned OFF, the domain will not Auto Renew.

If turned ON, you will receive a 45-day advance notice of the pending renewal (as an email sent to your listed domain account email address and domain registrant email address), and have two weeks to turn off the auto-renew feature if it is your intention to let the domain expire or want to renew it later.  Otherwise, the domain will renew 30 days before the domain expires (if the first auto-renewal attempt fails, it will attempt auto-renew 15 and 2 days prior to expiration also).  Our system runs the auto-renewal process at midnight Pacific Time each day.  Auto-renew will process an order for the minimum number of years allowed by the TLD (usually 1 year), or for the number of years that is set in your default account settings as your "Default Period" (see HelpDesk article: Account Default Settings).  If auto-renew processes for one year, we may be able to process a refund for an auto-renewal of a domain, depending on the domain extension, and it must be requested within 3 days after the renewal. Refunds cannot be offered for domains that auto-renewed for multiple years, from being set to default to multiple year renewals in the account default settings "Default Period" mentioned above. We're glad to check on the eligibility of a certain domain and attempt to process a refund, but we can not promise a refund though.

Please keep the your account email address and domain registrant email address current, to be sure you receive our domain renewal email reminders.

Note: To modify Auto-renewal settings on multiple domains in your account at once, please see the article, "Bulk Edit instructions - change multiple domains at once"

Note: To change the account contact settings, including the account email address that domain account email notices are sent to, please refer to this HelpDesk article: How to Change Account Information (Contact, Credit Card, Login, and General Settings). To change a domain's registrant contact info, including the registrant email address, see the HelpDesk article: Domain WHOIS Contact Information / how to change the domain WHOIS contact information 

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