Answer ID 81

How do I update my account information?  I need to change my password, update my credit card, and create a new secret question and answer.

*Related HelpDesk article: Domain WHOIS Contact Information / how to change the domain WHOIS contact information.


To access your account information (Contact, Credit Card, Login, and General Settings), you can do the following:

  • Log into your account.
  • Go to "My Account - Account Settings" in the top menu on the right.

You will be taken to a "My Info" page where you can edit your account contact details, the credit card used on the account, and the login settings (password and secret question on the account).


Contact Settings:

Changes to the "WHOIS account email address" will be reflected in the WHOIS for a domain if it uses the account contact settings. The "account email address" will be used to contact you about your account, and to send reminder messages about domain renewals and expirations.

****For countries or very small towns that perhaps do not have zip code or postal code, you use NA or 00000 for the zip code. 


Credit Card Settings: You can modify your credit card data in the "My Info" tab.  Once you enter the new data, including the security (CVV2) number, click Save Changes at the bottom of the page.  Please note the CVV2 number will not be displayed after the changes have been accepted. To delete the credit card completely, you can delete all the credit card fields, and then save the changes.

Login Settings: In the main "My Info" tab, you can change the account password and secret question/answer. the password must be 6-20 characters, contain a number AND/OR the special characters *-_./@Please note that your login ID cannot be changed.

Default Settings: In the "Defaults" tab, you can change account defaults, such as Domain Purchase Options, Auto Renew Options, Default Domain Settings, and Default DNS Records.

Account Validation: There is a tab for "Account Validation". Account Validation is an optional extra login security for your account. When Account Validation is enabled, the login process requires correct answers to identity verification questions, in addition to the usual login ID and password.


HelpDesk articles:


Two Step Verification: There is a tab for "Two Step Verification". Two Step Verification is an optional setting in your account, and allows you to add an additional layer of security to your account.  This is accomplished with two-step verification, where you open a trusted app on your smartphone to generate a dynamic security code, and use that code to login into your account.

This way, anyone else trying to gain access to your account would not only have to know your login ID and password, but also be in possession of your smartphone.  

HelpDesk article:


Please see the article, "Account Security Tips to Protect Your Domains", for more information.


Note: If any domains have their registrant contact info set to use the account contact info, any change to the account contact info will automatically change the domain registrant contact info. When you change the registrant contact information of a domain, it triggers a verification email that is sent to the new email address. The changes need to be verified within 7 days in order for the change to go through. To see more information about the contact verification process, please refer to this article: "Domains: ICANN / RAA domain contact verification..."