Web Hosting: Download / Export Email From cPanel (in "horde" Webmail)

Modified on Wed, 21 Feb 2024 at 06:35 PM

You may want to backup emails from your custom domain email addresses set up on the web hosting at mywebhostingaccount.com. To do this, follow the steps below.

Note: To manually backup other web hosting content (website files, databases, email forwarder configurations, and email filter configurations), see the HelpDesk article: Manually Backup Web Hosting Content in cPanel. In addition to manual backups, automatic backups are made of website files and databases from the previous 30 days and can restored from the cPanel "Server Rewind" feature (Helpdesk article: Automatic "Server Rewind" Backups in cPanel)

To backup emails from cPanel, do the following:

  • Login to cPanel in a web browser (see how to here: Login to cPanel)
  • type "email" in the top search bar, and go to "Email Accounts"

  • Click "Check Email" next to the email box to access the Webmail. 
  • There are two webmail clients to choose from ("horde" and "roundcube"), you will need to go to the "horde" webmail client. 
    • If it takes you to the Webmail overview page, under "Change your webmail client", select "Horde", then click "Open". Then move to the next step.

  • If it takes you straight to the "horde" webmail client, move to the next step.
  • If it takes you to the "roundcube" webmail client, in the webmail menu bar, go to "Webmail Home". Then under "Change your webmail client", select "Horde", then click "Open". Then move to the next step.

  • In the "horde" webmail client, right-click on a folder, such as the "inbox", then click "Export".

  • Select "Download into an MBOX File" or "Download into a MBOX file (ZIP compressed)".
  • Click "OK". The file will download onto your computer. This file can be imported into the "horde" webmail client, or can be imported into another email client or program (depending on compatibility).

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