The File Transfer Protocol (FTP) is a standard communication protocol used for the transfer of computer files from a server to a client on a computer network, so it is a way to manage files on the web hosting. An FTP program like FileZilla is used to login to FTP and manage web hosting files this way.

Note: To manage web hosting files directly from the built-in web hosting cPanel (control panel), see the HelpDesk article: Access File Manager in cPanel 

A main FTP account is setup by default to go to the home folder (public_html, and uses these login details:

  • Server/Host/Hostname/IP address: (can be seen in the main cPanel account view, under "Shared IP Address")
  • Port: 21
  • Username: main cPanel username (found in main cPanel account view, under "Current User")
  • Password: main cPanel password

To find your FTP settings, manage them, and add new FTP accounts:

  • Login to cPanel from a web browser
  • From the main cPanel page, search at the top for "ftp", then click on "FTP Accounts"

  • In the FTP Account page, you can add an FTP account, view existing FTP accounts,  and change passwords

Note: Setting up and using FTP through cPanel will work best and be automatically setup if you connect to the website hosting DNS (See HelpDesk article: Point Domain(s) to New Web Hosting).