Answer ID: 9005

I have had problems with email forwarding. What can I do to help it?

Here are some tips on improving email forwarding performance:

  1. You can white-list our forwarding server domain , "", at your destination email.

  1. Do not use the "mark as spam" button at your destination email account.

Since the spam may have been forwarded to your destination account by our email forwarding servers, marking them as spam can impact our services negatively with respect to third-party spam filtering services. Since our forwarding forwards all emails, including some spam (in order to not block potentially important messages, our forwarding has conservative spam filters), spam you receive through your forwarding alias can look like it came from us because it all forwards from the same server. This can lead to a spam filter blocking all email from our forwarding server. It helps if you just delete spam that you receive at your destination email address for email sent to the forwarding alias, instead of marking it as spam.

  1. Mark incorrectly tagged (as spam) email forwarded by us to be "not spam"

Doing so helps third-party spam filtering service providers to view our email servers more positively. 

If email forwarding problems persist, a more reliable solution can be to purchase a POP / IMAP email package. 

With a POP / IMAP email package you can get up to 25 email boxes for a domain, with either 1GB or 10GB of storage per box. You can check out the POP / IMAP email by going to “Email - POP Email” in the top menu. With the POP / IMAP email, you can login through an email client, such as Microsoft Outlook, and/or through the webmail interface in an internet browser. For an important mailbox, such as for a business, generally POP / IMAP email is recommended. POP / IMAP email provides customizable spam settings, and an overall more reliable email system. You can also set up email forwarding in conjunction with POP / IMAP email (in this case, the email forwarding must be managed through the POP / IMAP email settings page). Details on how to purchase POP / IMAP email can be found at this help article: "How to Purchase POP Email".


**In addition to this, we are always proactively improving our email forwarding services. These are just some tips that you can do to help improve email service for you and everyone else.

**please contact us if you are having a specific problem with your email forwarding. We are always glad to help!