Answer ID: 9005
I have had problems with email forwarding. What can I do to help it?
Here are some tips on improving email forwarding performance:
You can white-list our forwarding server domain , "name-services.com", at your destination email.
Do not use the "mark as spam" button at your destination email account.
Since the spam may have been forwarded to your destination account by our email forwarding servers, marking them as spam can impact our services negatively with respect to third-party spam filtering services. Since our forwarding forwards all emails, including some spam (in order to not block potentially important messages, our forwarding has conservative spam filters), spam you receive through your forwarding alias can look like it came from us because it all forwards from the same server. This can lead to a spam filter blocking all email from our forwarding server. It helps if you just delete spam that you receive at your destination email address for email sent to the forwarding alias, instead of marking it as spam.
Mark incorrectly tagged (as spam) email forwarded by us to be "not spam"
Doing so helps third-party spam filtering service providers to view our email servers more positively.
**In addition to this, we are always proactively improving our email forwarding services. These are just some tips that you can do to help improve email service for you and everyone else.
**please contact us if you are having a specific problem with your email forwarding. We are always glad to help!