Our highest priority is to protect the security of your account, domain names and payment methods. To do this, we have multiple fraud-prevention checks in place. The first order of every account goes through a mandatory hold and can take up to 24 business hours to complete. This review can not be sped up or bypassed.
My order has a status of "Pending Processing." What does this mean?
Enom has various fraud-prevention checks and security for every transaction or order. Initial orders trigger a mandatory hold lasting up to 24 business hours. Some orders may require an additional internal review to complete as they may result in false positives. Should this happen, it may take a real, live human being in our Fraud and Account Security team to process an order manually. If this is necessary, it can take up to 24 business hours to process and complete your order to accommodate for their hours of operation.
What do I do if my order is in this status after more than a business day?
Let us know If the order or refill is still processing after 24 hours or one business day, and we will look into the situation. You can contact us by submitting a HelpDesk ticket here.
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