Answer ID 1633
I just received an email notice about verifying my contact information. Is this verification email genuine?
If the verification email was sent from our company email address, and links to a "name-services.com" address, then it is genuine. The link provided in the email, from name-services.com, is what we use for several services, including domain verification. As per the new ICANN rules, domain contact information must be verified when a new domain name is registered, or when the registrant contact information is updated.
What is the RAA Verification process?
As of January 1, 2014, the Internet Corporation for Assigned Names and Numbers (ICANN) has mandated that all ICANN accredited registrars begin verifying the WHOIS contact information for all new domain registrations and Registrant contact modifications.
The RAA Verification is triggered under 2 conditions:
1. New Domain name registration.
2. The Registrant contact information is updated
When the Registrant contact is updated, the RAA verification email is sent to the NEW email address. The changes will not be reflected on the domain name until the RAA email is verified.
An exception is made if the email address on the contact information has already been previously verified.
Newly registered domains must be verified within 14 days. Existing domains must be verified within 7 days.
If the Registrant email address is incorrect, then it must be updated. This will cause a new RAA Verification email that will be resent to the new address. This does not reset the Suspension status.
If the email address is valid, but the customer is still unable to receive the email, Tech Support may assist in sending the RAA Verification email manually from eNom's customer care email.
What happens if I don't verify?
For a domain that has never been verified, the domain will be suspended if not verified within the specified time-frame. This means that the website and email service associated with the domain will stop working. You will see a page with a notice about ICANN's RAA and instructions to verify the contact.
For a domain that has been verified previously, if you don't verify, the website/email will continue to work. There won't be any negative impact. The pending change to registrant information, however, won't go through.
Once a domain is suspended, only a successful contact change can un-suspend the domain.
*New registrant contact information verification changes (December 2016) - see article "Change registrant info - 60 day lock - (effective December 2016)"
- This policy comes into effect any time a gTLD domain registrant’s first name, last name, or email address is changed
- Whenever a change is made, both the current registrant and the new registrant must confirm the change (even if those two are actually the same person or entity)
- Both registrants will receive notification that the change is pending, and be given the ability to decline the change
- After the change has been confirmed, the domain cannot be transferred to a new registrar for 60 days*
Note: Full information from ICANN about the RAA verification process can be found here: https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en
Note: See the full ICANN transfer policy here: https://www.icann.org/resources/pages/transfer-policy-2016-06-01-en
Note: When changing the contact information for multiple domains at one time, a verification email is sent for each. So, if you updated 10 domains, you would receive 10 contact verification emails. However, if identical contact information is supplied for the domains, verifying a single domain will verify all domains with the same contact details.