Answer ID 102

How do I setup an SSL certificate that I purchased on your site?

Configure the Certificate

Follow this path within your account:

Go to "My Account - Overview", then scroll down and go to  "SSL Certificates - Manage"

Then, click the link for the type of certificate.

  • Under Web Server Information, select one of the following:
    • Our Hosting - Select this option if you're installing the certificate in your Linux Hosting with us.  You'll then want to select your hosting account from the drop-down list.  If you don't have a hosting account yet, please see the article, "How to Purchase Web Hosting".
    • Outside Hosting - Select this option if you're installing the certificate on outside hosting.  With this option you'll need to generate a CSR (see "SSL: How to Create a CSR (Certificate Signing Request)").
  • Under Contact Information, fill in the Administrative, Auxiliary Billing and Technical contacts.
  • Click "Submit Certificate Details".
  • Select an Approval Email Address on the next screen.

Please note that when you configure an SSL certificate, the certificate issuer will attempt to retrieve the current WHOIS info.  If you are encountering problems, and have WHOIS privacy enabled, you may have to temporarily disable it to configure the certificate (for domains registered with us, please see "Enable/Disable ID Protect for a Domain").

**Note that both Symantec Pro SSL Certificates (Secure Site Pro and Secure Site Pro with EV) have support for ECC options**

Approve the Certificate

The certificate provider will contact you via the Approval Email Address to approve the certificate.  After a reasonable period of time, if you don't receive the approval email (and you have checked your spam folders), please follow the instructions in the article, "SSL: Resending Certificate Approval Emails".  Please note that the certificate provider may require additional means of verification besides a simple response to the approval email (e.g., Extended Validation certificates).

Download the Certificate:

After approval, "Certificate Issued" should now appear next to the certificate.  

You can now download the certificate from the SSL certificate manager page.

Install the Certificate

On our web hosting: Install the SSL Certificate on the Plesk Control Panel

↓ From the article,  "Web Hosting: Installing an SSL Certificate on Our Hosting Services" 

Note: Only SSL certificates that are purchased through our site can be installed on our web hosting services. An IP will be automatically allocated

After purchasing and activating the certificate, to install on your Plesk web hosting control panel:

  • In Plesk, go to "Websites and Domains", and view the settings for the certain domain (click "show more" to show settings)
  • Click "SSL Certificates"
  • Here you can upload the certificate from your computer
  • Go back to "Websites and Domains"
  • Under the domain, go to "Hosting Settings"
  • Check the box "SSL Support"
  • Choose the correct SSL Certificate from the drop-down menu
  • Click "OK"

Note: Any change to Plesk will take approx 5-10 minutes to get picked up by the web server.
Note: DNS Changes need to propagate before the site will work, but you can test immediately by entering the site and public IP into your host-file.

If you're installing the certificate on outside hosting, the instructions for installing it vary depending on the certificate and server type.  Please follow the link that corresponds to the certificate in question.  Please note that depending on the certificate, you may also have to install an intermediate certificate (see "SSL: Intermediate CA Certificates / CA Chain / CA Bundles").  For more information, please search the appropriate knowledge base from links below: