Answer ID 182

I forgot my hosting account password.  What should I do?  Can't I just change it?

To reset your hosting account password, please do the following:

  • Login to your main account.
  • Select the option Hosting > Web Hosting > Manage
  • Click the account name of your web hosting package.
  • In the Currently Viewing box, choose General Settings.
  • Enter your desired password twice and click Save Changes.

Note: If you are using Linux hosting and you previously set up your database(s) through the Custom Buttons > Database Management menu in Plesk, changing your hosting account password will change your MySQL database password as well.

Note: Your password must contain one lower case, one uppercase letter and one numbers, no spaces or symbols, and must be 6 to 14 characters.