Answer ID 2

How do I forward, redirect or point my domain or sub-domain?


If you are using our nameservers, you can forward, redirect or point your domain by following the below steps:

  • Login to your account.
  • Select the menu option "Domain > My Domains"  (or from the main account overview page, go to "Registered Domains").
  • Click on a domain name.
  • Click on "Host Records - Edit".  If the Host Records option is not available to you, it could mean that your domain name is not using our DNS servers.  To change this, please see the article, "How to change domain nameservers (DNS)".


Host Records are displayed in the following format:


Host Name
Record Type
Address
www
A (Address)
98.124.198.1
@
A (Address)
98.124.198.1
*
A (Address)
98.124.198.1



There are three Host Names that you should configure for your main website:

  • WWW: Points www.example.com to the address specified.
  • @ (none): Points the domain with no www. (e.g., if you typed example.com instead of www.example.com).
  • * (all others): Points [anything].example.com to the address specified (e.g., uuu.domain.com or website.domain.com).

Note: The "Host Name" of a Host Record is what will appear before the website name. So a Host Name will read like this, [Host Name].example.com.



These are the different Record Types:

  • A (Address): Points the host name to an IPv4 address (e.g., 192.168.0.1).
  • AAAA (Address): Points the host name to an IPv6 address (e.g., 3ffe:1900:4545:0003:0200:f8ff:fe21:67cf).
  • CNAME (Alias): Points the host name to another hostname (e.g., ehost-services117.com).
  • URL Forward (Redirect): Forwards the host name directly to the website specified. (Create a 301 redirect for permanent forwards - refer to How to Create a 301 Redirect on a Domain)
  • URL Frame: Forwards the host name to the website specified, but keeps your domain in the address bar.
  • TXT: Used to set a text host record, such as an SPF record

    (see How to Add SPF or TXT Records on Domains).


Note: There is a default limit of 15 Host Records (sub-domains) for each domain. You can contact us to request extra host records be added to your domain. Just let us know approximately how many more you need. There is generally a limit of 100 host records (sub-domains) per domain.


Sub-domains can also be set through this interface.  For example, if you wanted to set up the sub-domain mail.example.com to point to the IP address 192.168.0.1, you would enter it as follows:

Host Name
Record Type
Address
mail
A (Address)
192.168.0.1


You may have to click the "New Row" button to set additional host records.


Tips for deciding which type of forwarding to use:

  • If you want your domain name to stay in the address bar of the browser use URL Frame.  This hides the true address of the website to which your domain is forwarding (e.g., if you're forwarding www.example.com to http://www.example.org/www/images/website the address that will appear in the browser would be http://www.example.com). Note: When the user clicks on a link, the URL frame will usually be kept in the address bar.  Sometimes if you are forwarding your website in a frame it may cause problems with navigation or the scripting on a website.


  • If you simply want your domain to point to a different website, use URL Redirect.  This forwards the domain to the other website and the domain you are forwarding will not appear in the address bar.  This may be useful if you have a main company domain, and have a few other domains that you want to point to the main domain. You can use a regular URL Redirect, or a Permanent 301 Redirect (See article: How to Create a 301 Redirect on a Domain).


  • If you are unsure you can always try both and see what suits you best.



Note: Due to the limitation of our Host Records maximum length, we only support up to 1024 bit DomainKeys, and TXT records up to 255 characters in length. It is possible to input longer DKIM's and TXT records while still using our DNS servers, by using services such as "ClouDNS". If you have questions on how exactly to add longer DomainKeys, let us know, and we'll be glad to help.